gallery shop
money back guarantee & returns policy

Craig Penny Art offers a money back guarantee for gallery shop collection purchases. 
For Australia wide orders you have:
• 10 days from date of dispatch to notify us of your intention to return an item/s, and
• 14 days from the date of dispatch in which to return the item/s in question to obtain a refund.
• International orders will have 21 days from date of dispatch to notify and return an item. 
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If there is a problem go to the RETURN REQUEST FORM (below) to notify us, please read conditions for returns.

IMPORTANT:  All returns should be returned in their original packaging.
• If the packaging itself has been damaged to the point that you suspect that its contents too have been damaged, please take a      photograph of the damage before you open the package.
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What's covered:

1. The item you receive differs materially from the image on our website.
2. The image on our website clearly misrepresents the item you have received.
3. The item you receive is significantly different in size from that published on our website. 
   (Published sizes of framed or unframed works are approximate - we measure as accurately as possible).
4. Damage to the work during transit. (All artwork is inspected prior to dispatch).
5. Delivery of  work that you did not order.
6. Damage to the frame, if included with the purchase.
7. In the event of a replacement or repair, reshipment of the item in question, or a refund, is offered
8. Warping, twisting or other distortion of an artwork or frame.

What's not covered:

1. This guarantee does not cover you changing your mind.
2. Minor differences in colour between the item's images on our website and what you receive. The inherent limitations of computers and imaging equipment, cannot guarantee accurate representation of colours.
3. Malicious damage.
4. Damage incurred through faulty or inadequate return packaging.

What's refunded:

1. We refund the full purchase price of the item, less freight costs.
2. Craig Penny Art will only refund money to the account from which the purchase was made.

What's not refunded:

1. Return freight costs, unless an incorrect artwork was shipped.
2. Return packing costs. (Where possible, return items in their original packaging).

​How to make a claim:
To return an item please fill out our RETURN REQUEST FORM (see below) within 10 days of the dispatch date of the item in question..  
IMPORTANT:  If the packaging itself has been damaged;
• please take a photograph of the damage before you open the package.
• Re-pack the artwork in its original packaging or equivalent.
• Craig Penny Art will provide you with shipping instructions for the return of the item in question.

We ask you to provide, where possible:

1. Photographic evidence of damage to the packaging, in case we need to recover costs from the carrier;
2. Photographic evidence of damage to the item you have purchased;
3. Photographic evidence showing that what you received differs from what was published in the online gallery;
4. Description of the damage.
5. Details of when the item was delivered to you, such as date and and delivery/tracking number; or invoice.
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Every effort is made from our end to avoid problems during the processing, dispatch and shipment of an item, however some issues are out of our control..
Craig Penny  Art

Last ​updated:  November 2022

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